Contact
Talk to the 24/7 mold line
Contact by phone or email at any time. Assistance is available continuously throughout DeKalb County, and a same-day site assessment is scheduled as required.
Contact information
Direct phone and email contact available
Call the line
(844) 352-3560. This is the fastest way to reach the mold removal team, day or night.
Send an email
[email protected]. Good for photos and non-urgent questions. A reply comes within one business day.
Visit or mail
2963 1st St, Genoa, IL 60135, right here in Genoa.
Hours
Available every day, all day, for emergency mold response.
Map information sourced from Esri, HERE, Garmin, and OpenStreetMap contributors.
Service location and coverage area
The service operates from 2963 1st St in Genoa, covering approximately a twenty-mile radius into surrounding DeKalb County.
If you are outside Genoa, a crew can very likely still reach you. See the full Genoa service area for the towns and ZIP codes covered.
While you wait
Recommended actions prior to service arrival
Taking a few preliminary measures can help minimize damage before the remediation specialists begin their work.
- Stop the flow of water if there is an active leak, and disconnect electrical devices in the vicinity if conditions are safe.
- Relocate area rugs, furniture, and other belongings from the wet zone.
- Contain the space by keeping the door to the impacted room shut to prevent spore circulation.
- Avoid cleaning or painting over mold growth, as this can disperse spores and conceal the extent of the issue.
- Document the onset of the problem and capture images, which may assist with insurance documentation.
Connect with the mold remediation service
Available for immediate contact at any hour
A single call connects you with local remediation technicians. Discuss the situation, and a same-day evaluation is arranged as necessary.